Please help us make your experience happier! Sam is our only part time staff person, so there are a few things that you can do to help things go smoothly, ensuring that you get what you need, and that we maintain our sanity! Here’s a few things to remember:

VERIFY YOUR ORDER. Before clicking submit, make sure the description in your cart order matches what you really wanted to buy!

ORDER FROM THE EMAIL ADDRESS YOU WANT TO RECEIVE YOUR CONFIRMATION, CALL INFO, OR DOWNLOAD LINKS. The email address you put in our system will be the one all the event and recording information will be sent to. Please double check that you entered that correctly.

IF SEMINAR ATTENDANCE IS REQUIRED, INCLUDE YOUR INFO ON THE PAYPAL ORDER. Avoid delays getting registered by including this information up front. We honor the request of Matrix Energetics by asking that only those who have attended the seminars participate in or listen to the study group material.

FOR LIVE EVENTS, WATCH FOR REGISTRATION CONFIRMATION. You should get an email immediately following your registration for any live event. If you don’t get one, let us know. That way you won’t be missed when the call in information finally goes out 24 hours before the event.

SAVE YOUR RECEIPT! In the event that you do not receive the call in information and it is less than 24 hours before the event, please forward this receipt to us with a note that you don’t have the call in information. This is the quickest way for us to verify your registration. It can take time for us to go through hundreds of registrations to find yours, but a receipt means our response can be immediate!

IF YOUR EVENT IS RECORDED, DOWNLOAD IT AS SOON AS YOU RECEIVE THE LINK. Study groups are recorded and all live participants will receive a link to download the recording.  We now require you to download the recording before the link expires (which is usually 30 days from the event date). To be safe, download it immediately. Check for sound quality–if the sound is no good, delete and re-download. Check for length–make sure it is the same length as the event, as occasionally a download is cut short. If yours is only partially downloaded, delete and re-download before the link expires. Due to the large number of participants, after the link sent to you has expired, we now ask that you repurchase the recording from the website.  Please do not share recordings or we will not be able to keep them available, thank you.

IF YOU’VE ORDERED A RECORDING. Your download link will be sent to you within ONE WEEK of your order date. Please make sure you’ve included your seminar attendance information. Check your spam and junk mail boxes. We send the email to as many people as have ordered it that week, so some email programs believe it is junk mail that is being sent.  Please download it right away and check for sound quality and completeness. If either is a problem, you can delete the download and re-download it. Please let us know if you don’t receive the recording link within one week, if we don’t hear from you right away, we’ll assume we’ve delivered the product and later if you have a problem you will need to repurchase it to have us send it again.

BACK UP YOUR DOWNLOADED FILES. The number of people who have bought recordings is only growing exponentially. Once the download is in your hands, we cannot help you with technical problems. We recommend making a note of where you’ve saved it and back up the file onto a disk or alternate storage right away. We are not technical gurus, so please contact your tech person if you have trouble with your computer. If your computer crashes or you can’t find where you saved the download, you will need to buy it again if you want us to send another link. Thanks for your understanding in this matter, we have limited staff and cannot keep pace with the number of you who “lose” their download for one reason or another.

REFUNDS AND EXCHANGE POLICY: Sorry no refunds on downloads, recordings, sessions, or events after they have been delivered. Exchanges prior to delivery or event date can be made for items or events of the same price, but not there are no refunds, with the following exceptions: Intro to Consciousness Studies and Advanced Space-Time Manipulation are refunded (less $25 processing fee) with notice 3 days prior to the event start date. Shadowing Workshop and Holographic Principles are refunded (less $25 processing fee) with 21 days notice prior to the event, after which there are no refunds. Private sessions require 48 hour notice of cancellation or the full session rate applies.